![]() The local law enforcement agency determines if the emergency requires fire and/or medical services and if so transfers the call. This agency is known as the “Primary Answering Point”. This means that when an individual dials 911 to report an emergency the call will be answered by the local law enforcement agency first. Phoenix Fire Department’s Regional Dispatch Center is considered a “Secondary Answering Point” in the 911 System. ![]() All of our personnel are Emergency Medical Dispatch certified and provide self-help instructions as necessary. We have the ability to call in additional personnel if activity levels warrant. On busier shifts the staffing level is increased. This area is staffed with an on-duty Battalion Chief who works a 24-hour shift mirroring the field, a shift supervisor, a lead dispatcher and a team of dispatchers who are cross-trained in all positions and rotate throughout the shift answering incoming calls for service, dispatching calls or handling the radio traffic of working incidents. In the dispatch center itself you will find personnel on duty 24 hours a day 7 days a week trained and ready to answer incoming 911 calls or assisting units on-scene using a radio. This seamless cooperative effort ensures that the closest most appropriate resources are dispatched without a time or distance delay. Each participating agency must adhere to standard operating policies and procedures which allows multiple agencies to work side-by-side on incidents under one Incident Command. This ensures first and foremost that you,the customer, is receiving the highest level of care available in the shortest amount of time, and secondly, allows all participating agencies better use of their resources. This means that any time you call the closest appropriate emergency response vehicle to you will be dispatched regardless of where you are inside our dispatch area. “Automatic Aid” erases jurisdictional boundaries for all participating agencies. We remain on the cutting edge not only with our CAD system but also with our radio and telephone equipment and enhancements. Our state-of-the-art CAD system is customized to fit our needs, thereby ensuring the highest level of customer service at all times. This technology afforded a reduced response time or the time it takes a unit to be dispatched and make patient contact, which ultimately saves lives. The Department automated its dispatching services going from a manual process to using a Computer Aided Dispatch system or “CAD” for short. ![]() The Phoenix Fire Department has a long history of providing the highest level of life safety and property preservation to the citizens we serve. This service area is over 2,000 square miles and encompasses the City of Phoenix as well as the surrounding areas that make up what is widely known at “The Valley of the Sun”. ![]() Currently Phoenix Fire Department Regional Dispatch Center provides fire and emergency medical dispatching services for approximately twenty-six (26) jurisdictions directly and three (3) entities indirectly. ![]()
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |